EVEN

Where to find the download option, why some releases do not have one, and how to open a ZIP download that will not play.

How Do I Download the Music I Bought?

What the community chat on a release is, who can join, and how it is moderated.

What Is the Community Chat?

How to permanently delete your EVEN account, what to save first, and what EVEN does with your data.

How Do I Delete My EVEN Account?

How to stop marketing emails and texts from an artist, and which messages you will still receive afterwards.

How Do I Unsubscribe From an Artist's Emails or Texts?

How to cancel an artist membership, what happens to your access afterwards, and what a membership includes.

How Do I Cancel or Manage an Artist Membership?

Which payment methods EVEN accepts, what currency you are charged in, and how your payment details are stored.

How Can I Pay on EVEN?

How to tell a genuine EVEN email from a phishing attempt, and what EVEN will never ask you for.

How Do I Know an Email From EVEN Is Real?

Why some tracks are preview-only or locked until release day, and what audio quality to expect on EVEN.

Why Are Some Tracks Locked or Preview-Only?

What to try when a card is declined or checkout will not finish, and why a declined card can still show a temporary charge.

My Payment Was Declined or Checkout Will Not Complete

How buying, listening and getting help on EVEN works, with links to the articles covering each topic in full.

EVEN Fan FAQ

How to track a physical order, what to do about pre-order delays, and how to report an item that arrived damaged, wrong or not at all.

Where Is My Vinyl, CD, or Merch Order?

How sign-in codes work, why each sign-in method is a separate account, and what to do if your code does not arrive.

How Do I Sign In to EVEN?

If a release you paid for is missing from your library, here is the cause and the one-minute fix.

Why Can't I Find the Release I Bought?

When you can get a refund on EVEN, what applies to pre-orders, digital releases and physical items, and how to request one.

EVEN's Refund Policy

How To Gift A Release

Buying, listening, orders, refunds, and your account.

For Fans:

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For Fans

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Create your workspace and invite the people you work with.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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