If you manage an artist, you do not need their login and you should not ask for it. EVEN has a proper way to give you access, and it is better for both sides.
Why sharing a login is a bad idea
EVEN signs you in with a one-time code sent to an email address or phone number rather than a password. So sharing access means sharing a mailbox or a phone, which is awkward at best and unworkable when the relationship changes.
It also means there is no record of who did what, and no way to remove one person's access without disrupting everyone else's.
Get invited instead
Ask the artist to invite you as a user on their artist account. You then sign in with your own email address or phone number, and your access can be adjusted or removed independently of theirs.
Roles carry different permissions, so the artist can give you as much access as the job actually needs and no more. If a teammate cannot see or do something they expect to, check their role before assuming it is a fault.
Bands and shared accounts
If you are managing a band, put the account under a shared email address that everyone controls rather than one member's personal login, and use roles for day to day access.
Ownership disputes between band members are painful on every platform, and the shared-email setup prevents most of them before they start.
Changing who owns an account
If the account needs to move to a different person, for example when a manager changes or a band member leaves, contact [email protected] with the artist name and the new admin's email address.
Where ownership itself is changing, we will need agreement from everyone involved before we make the change. That is deliberate, and it protects the artist as much as it protects you.
Running more than one artist
Each artist identity has its own profile, and one login can manage more than one of them.
If you are managing several artists as a business rather than helping out on one account, a Label Account is the structure built for that. See our article on how Label Accounts work.
If you cannot get into an account
If the artist has lost access to the email address or phone number the account was created with, email [email protected] from an address you can reach, with the artist name and a link to their EVEN profile, and we will help get it back.
Do not create a second account as a workaround. It splits sales, fan data and payouts across two profiles and is considerably harder to unpick afterwards.