Because EVEN signs you in with a code rather than a password, it is easy to end up with more than one account without realising, usually by signing in a different way than you did the first time.

You created an EVEN account with this email address at some point, possibly a while ago.

You do not need a new one. Sign in with that email, and you will land in the existing account with everything already on it. If you want to update the details on it, tell us what needs changing and we will help.

Accounts can currently be merged, so the approach is to pick the one you want to keep.

Email [email protected] with:

We will consolidate them for you. Do not delete either account yourself first, because that makes the work harder rather than easier.

When you set up an artist account, you claim your artist profile as part of setup. If your profile already exists on EVEN and you need to claim it, email [email protected] with your artist name and a link to your profile, and tell us how to verify you are the artist or an authorised representative.

Email [email protected] from an address you can reach, with your artist name and your EVEN profile link, and tell us the new email address you want on the account.

This is also the route if you have lost access to the email address or phone number you signed up with and cannot receive your sign-in code.

If a manager, band member or team member needs to become the account admin, contact support with your artist name and the new admin's email address.

For bands especially, it is worth putting the account under a shared email address that everyone controls rather than one member's personal login, and using team roles for day-to-day access. It prevents most ownership problems before they start.

If someone needs access rather than ownership, do not share logins. Invite them as a user on your artist account instead. Roles run from viewer up to admin, so you can give them exactly as much access as the job needs.