Revenue splits let you pay producers, featured artists, and anyone else who worked on a release automatically, straight out of each sale. Here is how to set them up, what you can change later, and what to do when something looks wrong.
The three rules
Everything about splits comes back to these:
They must total 100%. If they do not, they will not apply.
Everyone needs their own completed Stripe account. Yours being connected is not enough — each person on the split connects their own before they can be paid automatically.
Splits apply to the whole release, not to individual tracks. One set of percentages covers the album or EP. You cannot give a producer a different share on one song.
Setting them up
Add your collaborators during release setup, or any time before the release goes live. For each person you will enter their email address, their country, their role, and their percentage.
Check the email addresses carefully. A typo is the most common reason a collaborator never hears from us — the invite goes to an address that does not exist, and nobody finds out until money starts moving.
Once added, each collaborator gets an email inviting them to set up Stripe.
What locks when you publish
You can edit splits freely while your release is in draft or waitlist mode — go to My Releases, select the release, and use the Revenue Splits section to change percentages or add collaborators.
Once the release goes live, splits are locked. If something is wrong at that point, email [email protected] straight away. Do not wait — payouts run daily against sales that have already happened, so the sooner we know, the less there is to unpick.
Get splits right before you publish. It is the single easiest way to avoid a payout problem.
My splits show 0%
If you set splits and the dashboard shows 0%, they did not save. Email [email protected] with:
Your artist name on EVEN
The name of the release
Each collaborator's email and the percentage they should have
A screenshot of the splits screen if you can
If the release is already selling, say so — we will prioritize it.
A collaborator has not been paid
Payouts run daily, so if a collaborator has been waiting, something is incomplete rather than pending. Almost always one of these:
They have not finished their Stripe setup. Until they do, their share stays in your account — it is not lost, it just cannot reach them yet. Ask them to complete it.
They never got the invite. Check the email address you entered for a typo.
Their bank is still processing it. Once a payout leaves EVEN it can take 24–48 hours to land, depending on the bank.
An incomplete Stripe account on a collaborator's side can also surface as errors on yours, so it is worth confirming with everyone on the split rather than assuming.
If you were added to someone else's split
You do not need to be an EVEN artist to be paid as a collaborator. You will get an email — look for the subject "Act Now: Secure Your Daily Payouts on EVEN with Stripe!" — asking you to set up a Stripe account so your share can reach you.
Finish that setup as soon as you get it, ideally before the release goes live. Until you do, your share sits with the artist instead of coming to you.
If you were told you are on a split but never received an invite, ask the artist to check the email address they entered. If it is correct and you still have nothing, email [email protected] with the artist's name, the release, and the email address you expected to be contacted on.
"You already have a split user configured"
A known Stripe error with a quick fix on our end. See Stripe Setup Error: Split User Already Configured.
What collaborators can and cannot see
Splits pay people. They do not share your data. Producers and collaborators cannot see your fan analytics, buyer locations, or revenue trends — only you can. If you want them to have those numbers, export the reports and send them.
A note on Stripe availability
If a collaborator is somewhere Stripe does not operate, we have other payout options — including Startbutton for African countries. Have them email [email protected] and we will sort out the right route for where they are.
Still stuck? Email [email protected] with your artist name and the release. If a release is live and money is moving, say so in the subject line. We answer Monday through Saturday, 9 AM to 6 PM ET.